The customer with this seam damage is selling his house and did not want to repalce the carpet but wanted it to look good for a potential buyer. New Mexico Carpet Repair and Cleaning does jobs like this all the time as seam damage is common. The damage most likely due to improper seaming techniques by installers. We were able to get the seam looking like new no problem. The customer was thrilled that he did not have to repalce the carpet, because he repaired it!